Complaints and concerns

Ullah Health Ltd takes legitimate concerns seriously and aims to respond professionally, fairly and proportionately.

Business or website complaints

Complaints regarding the website, company administration or a business interaction may be sent to contact@ullahhealth.com using the subject line Business complaint.

Please include sufficient information to identify the issue, relevant dates and the outcome being requested.

Clinical complaints

Clinical care delivered during a locum assignment normally forms part of the service provided by the healthcare organisation at which the care took place.

Patients should ordinarily contact that organisation's complaints team, which will have access to the clinical record and responsibility for its formal complaints process.

Ullah Health Ltd will cooperate appropriately with the relevant organisation, investigation, professional body, indemnity organisation or lawful authority.

A patient or representative may also contact contact@ullahhealth.com, but must avoid sending unnecessary clinical information through unsecured email.

Data-protection complaints

A data-protection complaint may be sent to contact@ullahhealth.com using the subject line Data protection complaint.

• Provide a clear route for making a complaint
• Acknowledge receipt within 30 days
• Take appropriate steps to investigate
• Keep the complainant appropriately informed
• Communicate the outcome without undue delay

The company may request reasonable information to confirm identity or authority before disclosing personal information.

A person may also complain to the Information Commissioner's Office. The company would normally appreciate the opportunity to consider the concern first.